Privacy Policy – Avya
Effective date: January 01, 2026
Avya (“Avya”, “we”, “us”, “our”) operates the website avya.lk and related web and mobile applications (together, the “Services”). This Privacy Policy explains how we collect, use, share, and protect information when you use our Services.
1. Information We Collect
We collect information in three main ways. First, we collect information you provide directly, such as your name, email address, phone number, company or organization name, account login details, and any information you send through forms, support requests, or feedback. Depending on the product, we may also collect the data you enter into the application, such as plots, tasks, schedules, records, notes, and other content you choose to submit.
Second, we collect some information automatically when you use our Services. This can include device details such as device type, operating system, and app version, as well as usage and log information such as IP address, browser type, pages or screens visited, timestamps, and similar diagnostic information. For website security and analytics, we may also process approximate location derived from IP address.
Third, our website may use cookies and similar technologies to operate properly and understand usage, as described in Section 6.
2. How We Use Information
We use information to provide and operate the Services, create and manage user accounts, save your settings and preferences, and deliver service-related communications such as confirmations, security alerts, and reminders. We also use information to respond to support requests, improve performance, fix bugs, develop new features, protect against fraud and abuse, and comply with legal obligations.
3. Firebase (Google) Services
We use Firebase, a platform provided by Google, to help run, secure, and improve our Services. Depending on the features you use, Firebase may process certain information such as device identifiers, app activity, and diagnostic data. Firebase may be used for account authentication, storing or syncing application data, analytics to understand how the Services are used, crash reporting and performance monitoring to improve stability, and push notifications if enabled. Google’s handling of data through Firebase is governed by Google’s own privacy terms and policies, and we use Firebase only for purposes related to providing and improving our Services.
4. Sharing of Information
We do not sell your personal information. We share information only when necessary to operate the Services or as required by law. This may include sharing with trusted service providers, including Firebase/Google and other vendors, who support functions such as hosting, analytics, customer support, and technical operations. These providers are permitted to use information only to perform services for us. We may also share information to comply with legal requirements, respond to lawful requests, or protect the rights, safety, and security of Avya, our users, and the public. If Avya is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
5. Data Retention
We keep personal information only for as long as necessary to provide the Services and for legitimate business or legal purposes. When information is no longer needed, we delete it or anonymize it where appropriate.
6. Cookies and Similar Technologies (Website)
Cookies and similar technologies may be used to keep the website functioning, remember preferences, understand website traffic, and improve user experience. You can control cookies through your browser settings. If you disable cookies, some features of the website may not work as intended.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to access, correct, update, or delete your personal information, and to object to or restrict certain processing. Where processing is based on consent, you may also withdraw consent at any time. To make a request, contact us using the details in Section 11.
9. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.
10. International Data Transfers
Your information may be processed and stored in countries where our service providers operate, including where Google/Firebase infrastructure is located. We take reasonable steps to ensure appropriate safeguards are in place.
11. Contact Us
If you have questions or requests about this Privacy Policy, you can contact Avya at avya.lk or email us at privacy@avya.lk. You may also contact us by post or phone using the following details:
Avya
Website: avya.lk
Email: info@avya.lk
Address: 1, 5 40th Ln, Colombo
Phone: +94 74 123 8811
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on avya.lk and the effective date at the top of this page will be updated accordingly.