Terms and Conditions – Avya Technologies

Effective Date: 16 March 2026
Applies To: Avya ChatBot, CropLens, and related services provided by Avya Technologies
Company: Avya Technologies

1. Introduction

These Terms and Conditions govern your access to and use of the services, applications, platforms, websites, and related offerings provided by Avya Technologies, including but not limited to:

  • Avya ChatBot, made available through chat.avya.lk
  • CropLens, the farm and land management application

By accessing or using any of these services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not access or use the relevant service.

2. Scope of Services

Avya Technologies provides digital software services that may include web platforms, mobile applications, sandbox environments, subscription-based tools, trial access, support services, and related features.

The specific features and intended use of each product may differ. Product-specific provisions applicable to Avya ChatBot and CropLens are set out in separate sections below, in addition to these general Terms.

3. Eligibility and User Accounts

To use some or all features of our services, you may be required to create an account and provide accurate, complete, and current information.

You agree that:

  • the information you provide will be true, accurate, and complete
  • you are responsible for maintaining the confidentiality of your login credentials
  • you are responsible for all activities carried out under your account
  • you must promptly notify us if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that contain false information, are used unlawfully, or otherwise breach these Terms.

4. Trials, Sandbox Access, and Free Versions

Certain services may be made available on a free basis, through a sandbox environment, or by way of a time-limited trial.

Unless otherwise stated:

  • such access is provided solely for evaluation or limited use purposes
  • access may be restricted, limited, or discontinued at the end of the applicable trial period
  • Avya Technologies may retain related account data, uploaded content, and usage information for a reasonable operational, legal, backup, or reactivation period, unless deletion is required by law or pursuant to a valid user request

Free access or trial access does not create any entitlement to continued service, compensation, or refund unless expressly stated otherwise.

5. Subscriptions, Billing, and Refunds

Certain features of our services may only be available through a paid subscription or recurring service plan.

By subscribing to a paid plan, you agree that:

  • subscription fees may be charged on a recurring basis, including monthly billing where applicable
  • payment is due in advance for the applicable billing period
  • you authorize Avya Technologies or its payment service provider to process recurring payments where relevant
  • cancellation will stop future billing but will not automatically entitle you to a refund for the current billing cycle unless required by law

Refunds are governed by our separate Refund Policy. Unless otherwise required by law or expressly agreed in writing, payments already made for the current billing period are non-refundable.

We reserve the right to change pricing or fees prospectively at our discretion.

6. User Content and Responsibility

Some of our services may allow you to upload, input, record, store, manage, or otherwise submit data, documents, files, text, operational records, notes, or other content.

You remain solely responsible for all content you submit, upload, record, or manage using our services. By providing such content, you represent and warrant that:

  • you own the content or have the necessary rights, permissions, and authority to use and submit it
  • the content does not violate any applicable law, regulation, contractual obligation, or third-party right
  • the content does not infringe any intellectual property, confidentiality, privacy, or proprietary right

You grant Avya Technologies a limited right to host, store, process, index, transmit, and use such content only to the extent reasonably necessary to provide, maintain, secure, support, and improve the relevant service in accordance with these Terms and the applicable Privacy Policy.

7. Acceptable Use

You agree not to use any Avya Technologies service:

  • for any unlawful, fraudulent, misleading, or unauthorized purpose
  • to upload or transmit malware, malicious code, viruses, or harmful material
  • to interfere with the security, stability, performance, or availability of the service
  • to attempt unauthorized access to any account, server, database, or system
  • in any way that infringes the rights of Avya Technologies or any third party
  • to generate, distribute, store, or facilitate unlawful, abusive, defamatory, or harmful content through the service

We reserve the right to investigate misuse and to suspend, restrict, or terminate access where misuse is suspected.

8. Third-Party Services

Our services may rely on, integrate with, or make use of third-party services, including but not limited to hosting providers, payment gateways, map providers, cloud infrastructure, notification services, analytics providers, storage services, and communication tools.

We are not responsible for the availability, performance, policies, or practices of such third-party services. Your use of those services may also be subject to the terms, policies, and conditions of the relevant third parties.

9. Service Availability and Changes

We aim to keep our services available and functional, but we do not guarantee uninterrupted, secure, or error-free access at all times.

We may suspend, restrict, modify, update, or discontinue any part of a service at any time for maintenance, upgrades, security, legal compliance, technical, or operational reasons.

10. Intellectual Property

All rights, title, and interest in our services, including all software, source code, designs, branding, features, interfaces, materials, and underlying technology, remain the property of Avya Technologies or its licensors.

These Terms do not transfer any ownership rights in any Avya Technologies service to you.

Unless expressly authorized in writing, you may not:

  • copy, reproduce, modify, reverse engineer, distribute, sell, resell, lease, or commercially exploit any part of the service
  • remove or alter any proprietary notices, branding, or legal notices
  • create derivative works based on the service or its underlying technology

Your own content remains yours or your licensors’ property, subject to the limited rights granted to us under these Terms.

11. Privacy and Data Protection

Your use of our services is also governed by the applicable Privacy Policy.

By using any service provided by Avya Technologies, you acknowledge that your information and content may be collected, stored, processed, and used in accordance with the relevant Privacy Policy and applicable law.

12. No Warranty

Except to the extent required by law, all services are provided on an “as is” and “as available” basis.

Avya Technologies makes no representation or warranty, express or implied, that any service will:

  • be uninterrupted, timely, secure, or error-free
  • be fully accurate, complete, or reliable in all circumstances
  • meet every specific need, expectation, or operational requirement of the user

Use of the services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Avya Technologies shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, punitive, or business-related losses arising out of or in connection with the use of, or inability to use, any service.

This includes, without limitation:

  • loss of profits
  • business interruption
  • operational loss
  • loss of expected savings
  • data loss
  • loss of goodwill
  • delay, interruption, or technical failure
  • third-party service failure
  • unauthorized access caused by factors outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Indemnity

You agree to indemnify, defend, and hold harmless Avya Technologies, its directors, officers, employees, affiliates, contractors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

  • your use of the service
  • your content or data
  • your breach of these Terms
  • your violation of any law or any third-party right

This clause applies to the fullest extent permitted by law.

15. Suspension and Termination

We may suspend, restrict, or terminate your access to any service, with or without notice, where:

  • you breach these Terms
  • payment is overdue, unsuccessful, or disputed
  • your use creates legal, technical, operational, or security risk
  • we are required to do so by law or by a regulatory authority
  • the relevant service is discontinued, updated, or modified for legitimate operational reasons

You may stop using a service at any time.

Upon termination, your right to use the relevant service ends immediately, but any provisions which by their nature should survive termination shall continue in effect.

16. Changes to These Terms

Avya Technologies reserves the right to amend, update, or revise these Terms and Conditions at any time to reflect changes in services, legal obligations, operational requirements, or business practices.

Any updated version will be published with a revised effective date. Continued use of any Avya Technologies service after such publication constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka, unless otherwise required by applicable law.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts of Sri Lanka.

18. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact:

Avya Technologies
1, 5 40th Ln, Colombo
Email: info@avya.lk
Phone: +94 74 123 8811

Product-Specific Terms

19. Product-Specific Terms for Avya ChatBot

The following additional terms apply specifically to Avya ChatBot and related services made available through chat.avya.lk.

19.1 Nature of the Service

Avya ChatBot is a platform that allows users to upload business documents and other operational materials in order to configure and use a customized AI chatbot capable of generating responses based on those materials. The platform may include sandbox access, trial access, subscription plans, and related support features.

19.2 Uploaded Documents and Configuration Materials

You remain responsible for all documents, files, text, and other materials uploaded to configure or operate your chatbot. You must ensure that such materials are lawful, accurate where relevant, and permitted to be used for chatbot configuration and response generation.

19.3 AI-Generated Responses

The chatbot may generate automated responses based on uploaded documents, system configuration, prompts, and AI processing.

You acknowledge and agree that:

  • AI-generated responses may not always be accurate, complete, current, or suitable for every purpose
  • the platform should be reviewed, tested, and validated before being relied upon in any critical business, legal, financial, medical, technical, or operational context
  • you are solely responsible for reviewing chatbot outputs before using, sharing, publishing, or relying on them

Avya Technologies does not guarantee that chatbot responses will always be error-free, complete, or fit for your intended purpose.

19.4 Trial and Sandbox Retention

Where sandbox or trial access is provided, Avya Technologies may retain trial-related account information, uploaded documents, and usage records for a reasonable operational, legal, backup, support, or reactivation period, unless deletion is required by law or pursuant to a valid request.

20. Product-Specific Terms for CropLens

The following additional terms apply specifically to CropLens.

20.1 Nature of the Service

CropLens is a farm and land management application that allows users to digitally create, track, segment, and manage plots using map-based tools or tracking mode while physically moving around land boundaries. Users may also record and manage agricultural and operational data, including crop information, fertilization schedules, watering, pollination, pesticide activities, reminders, and related farm records.

20.2 Use of the Application

CropLens is intended to support the digital management of farms, plantations, estates, and agricultural land through plot mapping, field data recording, notifications, and operational reminders. It must be used only for lawful purposes and in accordance with these Terms.

20.3 Plot Mapping and Tracking Features

CropLens may allow plot creation through integrated map-based tools or by using tracking mode while walking around land boundaries.

You understand and agree that:

  • map and GPS-based features depend on device capability, signal quality, connectivity, and third-party map services
  • tracking accuracy may vary depending on location conditions, environmental factors, device settings, and technical limitations
  • you are responsible for verifying the correctness of plot boundaries, segmentation, and recorded data before relying on them

Avya Technologies does not warrant the absolute accuracy of mapping, tracking, or related geospatial outputs.

20.4 Farm Data and Operational Records

CropLens allows users to enter, upload, store, and manage farm-related and operational information, including but not limited to plot boundaries, crop details, fertilization records, watering schedules, pollination schedules, pesticide-related records, reminders, and notes.

You remain solely responsible for the accuracy, legality, completeness, and use of all such information entered into the application. You further confirm that you have the necessary rights and authority to enter and manage such information in the system.

20.5 Notifications and Reminders

CropLens may generate alerts, reminders, and notifications based on schedules, intervals, and preferences entered by the user.

These notifications are provided only as a support feature. You remain responsible for independently monitoring operations and verifying all agricultural, estate, and business decisions.

Avya Technologies does not guarantee that every reminder, alert, or notification will be delivered on time, displayed correctly, or acted upon by the user.

20.6 Data Use for Platform Improvement

CropLens may use selected user data to improve features such as yield prediction and related agricultural intelligence modules, but only where the user has provided consent.

Except as necessary to provide, maintain, secure, and improve the application in accordance with user consent and the Privacy Policy, user data will not be sold or used for unrelated commercial monetization purposes.

20.7 Limited Administrative Access

Avya Technologies does not ordinarily inspect or monitor user farm records, plot data, or operational content as part of ordinary business operations.

Administrative support capabilities are limited. Certain support actions, such as password reset assistance, may be performed only following appropriate verification and internal authorization.

Except where required for technical support, legal compliance, system security, or authorized service operations, we do not access user-managed data in the ordinary course of business.

20.8 No Professional Advice or Guaranteed Outcome

CropLens is a digital support and record-management tool. It does not provide agricultural, financial, legal, scientific, or operational advice, and it does not guarantee any specific outcome.

You acknowledge that:

  • the application is intended to support planning, monitoring, and record-keeping
  • all decisions relating to farming, irrigation, fertilization, crop treatment, labor, pesticide use, operations, and business management remain entirely your responsibility
  • use of the application does not guarantee yield improvement, cost savings, productivity gains, business success, or any other commercial or agricultural result

All such decisions are made at your own discretion and risk.

20.9 CropLens-Specific Limitation of Liability

Without limiting the general limitation of liability set out above, Avya Technologies shall not be liable for crop loss, yield reduction, missed fertilization or watering events, inaccurate notifications, incorrect plot tracking, or other farming or estate-related losses arising from the use of, or reliance upon, CropLens. Users remain solely responsible for all farming, plantation, estate, and business decisions made using or in connection with the application.